All items sold in our online store can be returned for a refund or exchange. If an item is defective, damaged, not as advertised, not compatible with the application listed in the description, we will refund you for the full amount, including shipping, or exchange the item for another.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
- Special-order products
- Custom-made products
- Painted parts
- Parts that have been modified
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.
If an item does not fit a certain application listed in the description you can return the item at any time for a full refund, including shipping, or exchange it for an item that does fit, if available.
If an item is brand new and in good condition but simply not needed, you can still return that item for a refund or credit. Once we receive the parts and verify that they are all in good condition, we will refund your order, minus the shipping cost and a 25% restocking fee. If item(s) were purchased during a "free shipping" promotion, there will be a shipping cost deducted from the refund in addition to the restocking fee. After 60 days from the initial order date, brand new, non defective items that are manufactured by Rawtek and sold under the Rawtek brand are no longer returnable. All other types of items such as, S&B Intakes and Flashzillas, that are not manufactured by Rawtek and are sold under brand names other than Rawtek, are no longer returnable after 30 days.
If an item being returned was grouped with other items, the portion of the original shipping cost to be refunded will be determined based on that items weight and volume. If an item is being returned to stock simply because it is not needed, original shipping charges will not be refunded.
We will pay for the return shipping of any item that is defective, damaged in transit, not as advertised or not compatible with an application listed in the description. To have your return shipping paid for, please package up your parts and let us know the weight and dimensions. We will then email you a prepaid UPS return shipping label.
If an item is damaged in transit, you must notify us within 5 business days of the delivery date. All shipments are insured for the full value. When your parts arrive please check them for damage. If an item is damaged we will ship you a replacement right away, no charge. You will have to return the damaged parts to us, again at no charge to you. Please refer to our Return Procedure (below):
If an item is defective before you install it, or simply not as advertised, you have 60 days from the shipping date, to return that item to us for a hassle free refund, of the full amount including shipping, or exchange.
If an item is defective after you install it, provided that it was installed correctly, and that the warranty of that item is still valid, we will send you a replacement free of charge right away, as long as we have stock on that item. If we do not have stock or you are simply not satisfied with the product we will issue you a refund for the full amount including shipping. You will need to return the defective part to us.
When ever possible, we encourage that you pack your parts to be returned in the original packaging. We will not be responsible for damaged returns resulting from inadequate packaging.
Cancelling unfulfilled order
Should you, for any reason, need to cancel an order that has not yet been fulfilled, we will cancel and refund minus 5% fee.
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
To return or exchange an item, you must first contact Customer Service by email, firstname.lastname@example.org, or phone, 613-674-5778. With Customer Service you can establish if you will be getting a refund or simply exchanging a product.
A picture is worth a thousand words. If an item is defective or was damaged in transit, please take pictures of the defect or damage. Send those pictures to Customer Service when you contact them about your return. This makes things much easier and speeds up the process for getting your replacement parts or money back.
We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Please expect to be contacted by customer service in case additional information is required.
If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.
Call us - Call our Customer service 1-855-729-8351
- Mondays to Fridays (except for Statutory Holidays) from 8am to 4pm EST
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a “refund confirmation” e-mail the day your refund is processed. If the purchase was made with a debit or credit card or PayPal, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
Cancellations may be accommodated if the order has not yet been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone (1-855-729-8351) or email (email@example.com) to speak with a customer service representative.