Hassle Free Refund Policy
All items sold in our online store can be returned for a full, hassle free refund, exchange or credit. If an item is defective, damaged, not as advertised, not compatible with the application listed in the description, we will refund you for the full amount, including shipping, or exchange the item for another.
If an item is damaged in transit, you must notify us within 5 business days of the delivery date. All shipments are insured for the full value. When your parts arrive please check them for damage. If an item is damaged we will ship you a replacement right away, no charge. You will have to return the damaged parts to us, again at no charge to you.
If an item is defective before you install it, or simply not as advertised, you have 60 days from the shipping date, to return that item to us for a hassle free refund, of the full amount including shipping, or exchange.
If an item is defective after you install it, provided that it was installed correctly, and that the warranty of that item is still valid, we will send you a replacement free of charge right away, as long as we have stock on that item. If we do not have stock or you are simply not satisfied with the product we will issue you a refund for the full amount including shipping. You will need to return the defective part to us.
If an item does not fit a certain application listed in the description you can return the item at any time for a full refund, including shipping, or exchange it for an item that does fit, if available.
If an item is brand new and in good condition but simply not needed, you can still return that item for a refund or credit. Once we receive the parts and verify that they are all in good condition, we will refund your order, minus the shipping cost and a 25% restocking fee. If item(s) were purchased during a "free shipping" promotion, there will be a shipping cost deducted from the refund in addition to the restocking fee. After 90 days from the initial order date, brand new, non defective items such as exhaust or intake components that are manufactured by Rawtek and sold under the Rawtek brand are no longer returnable. All other types of items such as, clutch kits, turbo kits, gauges, tunes, etc., that are not manufactured by Rawtek and are sold under brand names other than Rawtek, are no longer returnable after 30 days.
If an item being returned was grouped with other items, the portion of the original shipping cost to be refunded will be determined based on that items weight and volume. If an item is being returned to stock simply because it is not needed, original shipping charges will not be refunded.
We will pay for the return shipping of any item that is defective, damaged in transit, not as advertised or not compatible with an application listed in the description. To have your return shipping paid for, please package up your parts and let us know the weight and dimensions. We will then email you a prepaid UPS return shipping label.
When ever possible, we encourage that you pack your parts to be returned in the original packaging.
If you are local, we encourage you to come by our office and return your parts in person. We can issue an exchange or refund on the spot.
To return or exchange an item, you must first contact Customer Service by email, firstname.lastname@example.org, or phone, 514-733-7773. With Customer Service you can establish if you will be getting a refund or simply exchanging a product. If you need to return an item they will give you an RMA number. This RMA number should be clearly visible on the outside of the box. Customer Service will gather all of the required information from you and send you a return form that you will fill out and include with your returned merchandise.
A picture is worth a thousand words. If an item is defective or was damaged in transit, please take pictures of the defect or damage. Send those pictures to Customer Service when you contact them about your return. This makes things much easier and speeds up the process for getting your replacement parts or money back.
All returns must be sent back to our head office at the following address: